Customer Care Representative & Scheduling
Al Terry Plumbing and Heating Inc., with over 45 years in business, seeks qualified applicants for the position of Customer Service Specialist – Dispatcher for our residential and light commercial service department.
Pay Range: $16 – $20 an hour
Minimum requirements:
- Two years of experience in dispatching, scheduling, customer service, or related functions
- Excellent communication and listening skills
- Planning and scheduling skills
- Accuracy, organization, and attention to detail
- Analytical skills
- Dependability
- Courteous demeanor
- Maintain a positive attitude at all times
- Flexibility to work overtime
- Ability to work in a dynamic environment without distraction
- High School or GED
- Excellent organizational skills
- Always strives to exceed customer expectations.
Wages and benefits:
- Excellent hourly wage depending on licenses and experience
- Medical insurance
- Dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with match
- Vacation pay
- Sick pay
Communication method(s) used: Phone
Work Remotely: No
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- People-oriented — enjoys interacting with people and working on group projects
- Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
- Detail-oriented — would rather focus on the details of work than the bigger picture
- Innovative — prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance — thrives in a high-pressure environment
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Weekly day range: Monday to Friday
Work setting: In-person
Education: High school or equivalent (Preferred)
Work Location: In person
