Service Department Manager
$25K Sign-On Bonus – $5K per year over five years
(negotiable, based on experience)
Al Terry Plumbing and Heating Inc., with over 47 years in business, seeks qualified applicants for the key position of Service Manager, Plumbing & HVAC for our residential and light commercial department.
Pay Range: $75,000 – $105,000 a year
Desired Requirements:
- A minimum of 5 years of experience in service department leadership
- Self-motivated with the ability to motivate a team
- Positive can-do attitude
- Excellent communicator with other managers, staff, techs, and customers
- Clear understanding of the key drivers of success for a service department
- Develop and execute continuous improvement plans for the department
- Licensed plumber a plus
- Ability to use job management software, Excel, Word
Duties and Responsibilities:
- Responsible for working with other company/department leaders in driving sales and profitability
- Manage day to day activities to ensure the success of field technicians
- Ensure that field work is performed in a safe, clean, timely, and orderly manner
- Visit job sites to review job progress and adherence to company standards
- Provide ongoing training to technicians as necessary
- Assist field personnel in troubleshooting plumbing & HVAC issues
- Make certain that all work is conducted according to current regulatory standards
- Ensure that customer issues and kept to a minimum and resolve same
- Consistently improve technician time on task
- Maintain a full staff of technicians with the proper skills
- Handle disciplinary matters, hiring, and other personnel actions as required
- Prepare and conduct employee evaluations and reviews
- Review technician reports on a daily basis; follow-up on recommendations for additional work
Our Employees Enjoy the Following Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401 K Retirement Plan with Match
- Paid Vacation Time
- Paid Sick Days
- Opportunity for Growth
- Flexible Spending Account
- Performance-Based Bonuses
Job Type: Full-time
Schedule: Monday to Friday
Work setting: In-person
Experience:
- Customer service: 2 years (Preferred)
- Management: 5 years (Required)
- HVAC OR Plumbing: 2 years (Preferred)
License/certification: Driver’s License (Required)
Pay Frequency: Weekly
Ability to Relocate: Hooksett, NH 03106: Reliably commute or planning to relocate before starting work (Required)
